Technology

SupportU’s next generation, cloud-based customer service delivery enables greater flexibility and efficiencies across client programs while ensuring the highest levels of security and regulatory compliance. Our Social listening programs keep Clients connected to what is being said about their brand in real time. SupportU’s AI-based analytics increase Customer Satisfaction while providing clear, focused insights to deliver an immediate impact. Our adaptive delivery model scales and evolves with each Client’s dynamic customer service needs; alleviating stress, saving time and money.

Speed

Swift configuration, testing and deployment, seamless updates and immediate access to the latest technology features and functions.

Security

Customers and data are safe with the SupportU 24/7 support and guaranteed uptime.

Customization and Flexibility

SupportU provides each client a highly customized solution that evolves and scales according to their needs.

Reporting

100 % of calls are recorded. Custom reporting documentation with insightful analysis and complete visibility.

Omni Channel Delivery

Effective customer service cannot be held to a single platform. Customers have different ways of communicating, so whether its via phone, text, email or chat, the SupportU Team will help you build service solutions that meet your customers when, where and how they are most comfortable communicating.

Social Listening

By listening and collecting your company mentions or related travel mentions, social listening will allow you to:
• Know what’s said about your brand in real time.
• Track social media mentions on every platform (all in one place.)
• Analyze metrics to find trends.
• Prevent serious brand crisis.
• Increase customer acquisition.
• Improve your online reputation in providing better customer service.
• Produce reports to use social proof and internal business improvement.