SupportU has removed the barriers of old-school scripted talk tracks and gotten down to what really counts; delivering profoundly good customer service that turns issues into opportunities and brings customers back to brands again and again.
Have you ever been frustrated by a customer service agent’s inability to help you resolve a service problem? Or discouraged and angered because the representative on the other end of the phone, text or email had to follow a script rather than use common sense and empathy to sort out an issue? We’ve all been there. Our Founders decided to do something about it.
SupportU is different.
We believe that customer service can be better.
We believe that partnerships can be more transparent.
We believe in empowering our agents to resolve customer issues during the very first contact.
We believe in helping our clients build a happy balance of in-house employees and outsourced resources so that they can achieve their goals.
We believe that after meeting with us, you will undoubtedly see the SupportU difference.
SupportU was founded on the premise of doing the right thing by customers and creating awe inspiring customer service programs for Clients.
At SupportU, we believe that true Success is a proven understanding of our Client’s business goals and objectives; and the delivery of solutions that not only increase revenue and decrease costs, they exceed Client expectations.
At SupportU, we believe that true Success is proven partnership, trust and transparency. We keep Clients ahead of the competition by relentlessly evaluating and evolving programs and services to meet customer demand. Not only are we a seamless extension of our Client’s team, we deliver measurable outcomes, time after time after time.
What does this mean for your company?
Better customer experience.
Lower service costs.
Empowered first call resolution; fewer escalations.
Innovative, iterative and tremendously flexible solutions that keep our Client brands ahead of the competition.
Access to loyal workforce to pull from with ability to scale.
Highly trained, committed front line teams.
Effectively captured customer insights to help you make better business decisions.
SupportU specializes in contact center operations; customer service, technical support, sales and back-office support. Our teams work across all channels inbound/outbound Voice, SMS, Chat, and Email. Let us focus on the tactical elements while you focus your core competencies of your business.
How can SupportU help your company grow? Let’s talk.