We collect or otherwise obtain information relating to you in a variety of ways. Such information may include personal information (i.e., information that alone or in combination with other information identifies you as an individual, such as your name, email address, phone number, and other data that can be reasonably linked to you as an individual). Additional details about the information we may gather about you can be found below.
When you register or create an account on this Website, submit a question or request (e.g., to learn more about our company or services), sign up for an event that we are hosting, or provide us with feedback, we will collect the information that you voluntarily provide, such as your name, email address, phone number, employment details, and geographical location.
This Website may host various blogs, message boards, forums, or other services (including social media services) that allow you to share information and content with other visitors. Any personal information or other information that you voluntarily post can be read, collected, and used by other visitors to this Website, and we have little or no control over how they may use such information. You should keep this in mind when sharing any personal information or other information on this Website.
We also use Google Analytics, a web analytics tool that may set cookies in your browser, in order to help us understand how visitors engage with this Website. To learn more about Google Analytics’ data practices, please visit here.
For opt-out options specific to Google Analytics, please visit here
We generally do not seek sensitive personal information (e.g., information relating to an individual’s racial or ethnic origin, political opinions or other similar beliefs, health or medical conditions, criminal background, or trade union membership) about visitors to this Website. If you voluntarily provide sensitive personal information for any reason or we are required to collect such information as a result of legal requirements imposed on us, we will, where necessary, obtain your explicit consent and use such information in accordance with this Privacy Statement and applicable law.
We use your information for the purpose(s) for which it was collected or provided to us (as stated at the point of collection) or as otherwise obvious from the context of collection. We may also use your information to:
administer and manage this Website, communicate with you about this Website, and respond to your inquiries and requests;
We may also use your information for marketing purposes or to send you promotional materials or other communications about SupportU’s business, products/services, and events that may be of interest to you. You may unsubscribe from our mailing list at any time by clicking on the unsubscribe link in any of our communications to you. After you unsubscribe, we will not send you further promotional materials or communications, but we may continue to contact you to the extent necessary for the purposes of any services you have requested.
Applicable law in your country of residence may require us to set out in this Privacy Statement the legal basis upon which we rely in order to process your personal information.
If you are based in the European Union (“EU”)/European Economic Area (“EEA”), we will process your personal information for the purposes outlined in this Privacy Statement based on: (a) the consent that you provide us at the point of collection of your personal information to use such information for certain specific purposes; or (b) our legitimate interests, provided that such interests are not overridden by your interests, fundamental rights, or freedoms. In particular, we may process your personal information in reliance on a legitimate interest in the effective and lawful operation of this Website and our businesses as well as the effective delivery of information and services to you. We may have other legitimate interests and, if so, we will make clear what those interests are at the relevant point in time. To the extent that we process any sensitive personal information relating to you, we will do so because either: (a) you have given us your explicit consent to process the information; (b) the processing is necessary for the establishment, exercise, or defense of legal claims; or (c) you have made the information manifestly public.
In connection with one or more of the purposes outlined above, we may disclose your information to:
third parties that provide services to us, such as system hosting, management, and support; data analysis; data backup; and security and storage services;
relevant third parties as part of a corporate transaction, such as a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with a bankruptcy or similar proceeding);
competent governmental and public authorities, in each case to comply with legal or regulatory obligations or requests;
other third parties as we believe necessary or appropriate for legal purposes.
All of these disclosures may result in the transfer of your information to countries or regions with data protection laws that differ from those in your country of residence. By providing us with your information and using this Website, you are acknowledging that your information may be transferred to countries outside of your country of residence.
In cases where your information is transferred outside of your country of residence, we will ensure that there are adequate safeguards in place to protect your personal information. If you are based in the EU/EEA, such safeguards might include a data transfer agreement with the information recipient based on standard contractual clauses approved by the European Commission for transfers of personal information to third countries.
SupportU understands the importance of protecting the privacy of minors, especially in the online environment. This Website is not designed for or intentionally targeted at minors under the age of 18. It is our policy to never knowingly collect or maintain personal information about anyone under the age of 18. If we become aware that we have collected personal information relating to a minor, we will take reasonable steps to delete it.
We have in place reasonable organizational, technical, and administrative measures that are designed to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, destruction, and other forms of unlawful processing while it is under our control. However, please be aware that the storage and transfer of information cannot always be one-hundred percent secure.
We will retain your information as long as necessary for the fulfillment of the purposes set out in this Privacy Statement, unless applicable law or professional obligations requires a longer retention period.
You have choices about how your personal information is handled, and we are committed to providing you with reasonable access to your personal information and the ability to review and limit the use of such information in accordance with applicable law.
Depending on your country of residence, you may have the right to:
request confirmation that we are processing your personal information;
request a copy of the personal information we hold about you;
request that we update the personal information we hold about you or correct such information that is inaccurate or incomplete;
restrict the way in which we use your personal information (e.g., if we have no legal right to keep using it) or limit our use of your personal information (e.g., if your personal information is inaccurate or unlawfully held);
object to our processing of your personal information;
withdraw the consent that you have given us to process your personal information (where we process your personal information on the basis of your consent);
request that your personal information be transferred to another organization in a structured, commonly used, and machine-readable format (to the extent applicable);
request that we delete the personal information we hold about you;
lodge a complaint with the data protection or privacy authority in your country of residence regarding our processing of your personal information.
If you are interested in exercising one or more of the rights described above, please contact us. Please note that we may require proof of your identity before we can give effect to these rights.
If you are a resident of the state of California, you are entitled to request information regarding the disclosure of your personal information to third parties for direct marketing purposes. Please note that we do not share your personal information with non-affiliated third parties for such purposes.
“Do Not Track” (“DNT”) is a preference you can set in your web browser to let the websites you visit know that you do not want them collecting information about you. At this time, this Website does not respond to DNT or similar signals.
We may update and make changes to this Privacy Statement from time to time in light of, for example, changing business or personal data processing practices, technology, or legal requirements. When we make changes to this Privacy Statement, we will amend the “Last Revised” date at the top of this page. The most current version of this Privacy Statement will always be available on this Website. We encourage you to visit this Website and review this Privacy Statement periodically to remain informed about how we are protecting your information.