Social Listening

SupportU partners with brands and organizations to help them grow, innovate and build better Customer Service organizations/departments.

SupportU helps companies and brands to create strategies that resolve tough challenges and achieve business goals. When you work with the SupportU Professional Services team, you can leverage our vast knowledge and experience to grow your company: Social Listening, Customer Journey and Customer Experience, Digital Transformation, Build Operate Transfer, Seat Leasing.

Social Listening

What is Social Listening and why is it important? Social listening is the process of monitoring social media channels for mentions of your brand, competitors, product, and more. Social listening gives brands an opportunity to track, analyze, and respond to conversations about them on social media. It’s a crucial component of audience research. By listening and collecting your company mentions or related travel mentions, social listening will allow you to:

Know what’s said about your brand in real time.
Track social media mentions on every platform (all in one place.)
Analyze metrics to find trends.
Prevent serious brand crisis.
Increase customer acquisition.
Improve your online reputation in providing better customer service.
Produce reports to use social proof and internal business improvement.